💍 Refund & Return Policy
We truly hope you love your jewellery as much as we loved creating it for you. However, if something isn’t quite right, we’re here to help.
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🌸 3-Day Easy Return Window
You can request a return within 3 days of receiving your order.
To keep things fair for everyone, return requests made after 3 days from the delivery date won’t be accepted.
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🚚 Return Shipping Charge
We arrange the return pickup to make the process simple and hassle-free for you.
A ₹100 return shipping charge will be deducted from your refund amount.
This covers the courier pickup cost.
(There is no need to arrange shipping yourself — we handle it.)
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📝 How to Request a Return
To request a return:
- Visit our website
- Go to My Orders
- Select your order and submit a return request
Once approved, we will schedule the pickup from your address.
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🎥 Proof Required (Unboxing Video – Mandatory)
To process any damage, missing item, or incorrect item claim, a clear, continuous, unedited unboxing video is mandatory.
The video must clearly show:
- The package in unopened condition.
- A 360-degree view of the parcel, with all corners and seals clearly visible before opening.
- The complete unsealing/unboxing process without cuts or pauses.
- The damaged, defective, or incorrect item clearly visible in the same video.
Claims without a valid unboxing video showing the full 360° sealed condition will not be accepted.
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💎 Return Eligibility
To be eligible for a return:
- Item must be unused and unworn
- Must be in original packaging
- All tags, certificates (if any), and invoice must be included
- Item must not be resized, altered, or damaged
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❌ Non-Returnable Items
For hygiene and customization reasons, we cannot accept returns for:
- Personalized or customized jewellery
- Engraved items
- Resized items
- Earrings
- Sale or clearance items
- Gift cards
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📦 Damaged or Wrong Item
If you receive a damaged or incorrect product, please contact us within 24 hours of delivery and share:
- Clear photos
- Mandatory unboxing video (as per above guidelines)
If verified, we will arrange a replacement or full refund (no ₹100 deduction in case of confirmed error from our side).
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💳 Refund Process
- Refunds are processed within 5–7 business days after inspection
- Refund will be issued to the original payment method
- ₹100 return shipping charge will be deducted (if applicable)
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❌ Cancellation Policy
We understand that plans can change 💛
Orders can be cancelled only before dispatch.
Once the order has been shipped, cancellation requests will not be accepted. In such cases, you may request a return after delivery as per our 3-day return policy (₹100 return shipping charge applicable).
We truly appreciate your understanding and support. Every piece is packed with care and love, and we’re always here to ensure a smooth and happy shopping experience 💖